Job Title: Front Office Receptionist
Department: Advertising
Location: Colchester
Responsible to: Administration Department - Colchester


Main Objectives :

  • Customer care is paramount and the post-holder is expected to represent the company, promote goodwill and enhance the Company’s reputation at all times.
  • Customer awareness, a commitment to self development, job involvement and personal contribution as well as being an active team player are all vital and should be reflected in the job at all times.
  • To achieve revenue targets as set by the company
  • To be fully aware of the range of the company’s publications, procedures and services.

Job Requirements :

  • To take advertisements, both directly from the public and over the telephone, producing proofs.
  • Maintain the security and confidentiality of all customers, company material and information.
  • To complete general administrative functions as required by the company.
  • To be responsible for the sale of newspapers and other items which are sold at front counter, to update newspaper files on a daily basis.
  • To assist customers with all advertising, queries and requests.
  • To re-canvass all customers that have placed private advertisements within our papers.
  • To ensure that good working relationships are maintained within the department and with all other departments.
  • Ensure that copy and order deadlines are met, that correct copy procedures are adhered to at all times.
  • Adhere to the company credit procedures at all times.
  • To be aware of and strive to work with and toward the company and departmental business plans and objectives at all times.
  • Endeavour to ensure that all enquiries to the front office are dealt with as quickly and efficiently as possible.
  • To observe the lines of communication within the structure of the department.
  • To balance monies taken through the till and be responsible for ensuring the correct procedures are used for all till transactions and banking.
  • To answer all incoming calls and distribute to correct department in a polite and timely manner.
  • To ensure that the front reception area is kept clean and tidy with up to date literature on display.
  • To maintain customer records, marketing information, training notes or any additional information that may be required.
  • Be of smart appearance and dress in a professional and appropriate manner at all times during working hours.
  • Send Voucher copies to Customer
  • Reading and approval of Family announcement pages.

This job description summarises the main aspect of the job, but it does not cover all the duties that the jobholder may be required to perform. Therefore, the job description is a minimum standard. It is not a statement of all that the job does or may entail. It is not intended to restrict the scope of the job but clearly to define its starting point.

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